Platin Privacy Policy

At Platin Casino, we are committed to protecting your privacy and safeguarding the personal information you share with us. This Platin Privacy Policy explains how we collect, use, store and protect your data when you register, log in, deposit, withdraw or otherwise interact with our website and mobile applications. Platin Casino is owned and operated by Latiform B.V., a company registered under number 160604 at Scharlooweg 39, Willemstad, Curaçao, and licensed under the Curaçao Gaming Authority, license number OGL/2024/163/0190. By using our services, including our website, our Platin app, or any of our promotional offers, you agree to the practices described below.

Information We Collect

We collect personal data from you at various stages of your relationship with us, starting from the moment you complete Platin register procedures. This information helps us verify your identity, process transactions, and provide you with a safe and personalised gaming experience.

• We collect identity data such as your full name, date of birth, nationality and residential address when you create a Platin login account.
• We collect contact details, including your email address and phone number, to communicate with you about your account, promotions and support requests.
• We gather financial information such as payment card details, e-wallet identifiers or cryptocurrency wallet addresses when you make a Platin deposit or request a Platin withdrawal.
• We record gameplay data, including the slots you play, wagering history, and the bonuses you claim, such as any Platin casino bonus, Platin free spins offer, or Platin promo code you redeem.
• We may collect technical data such as your IP address, browser type, device information and login timestamps whenever you access our platform via desktop, our Platin app, or a mobile browser.
• We collect verification documents (KYC) including identification cards, proof of address and payment method verification to comply with our regulatory obligations.

How We Use Your Personal Data

We use the information we collect for a range of legitimate business purposes connected to operating Platin Casino responsibly and securely.

• We use your data to create and manage your account, process your Platin casino login sessions, and authenticate your identity.
• We use financial information to process deposits, withdrawals, and to prevent fraud or money laundering.
• We use your contact details to send you service updates, account notifications, and information about our promotions, including any Platin casino no deposit bonus or Platin bonus code campaigns you may be eligible for.
• We analyse gameplay and account data to detect suspicious activity, enforce our responsible gambling tools, and improve our Platin slots and live casino offerings.
• We may use your data to personalise your experience, tailor promotional communications, and determine your eligibility for our PlatinClub loyalty program.
• We use technical data to maintain the performance, security and functionality of our website and our Platin casino app.

Legal Basis for Processing

We process your personal data based on several legal grounds, depending on the nature of the processing activity. We rely on the performance of our contract with you when you register an account and use our services. We rely on our legitimate interests when we monitor account activity for fraud prevention and platform security. We rely on legal obligations when we retain financial records for regulatory compliance. Where required, we obtain your explicit consent, particularly for marketing communications and certain cookie-based tracking technologies.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyse how our website and Platin casino app are used. Cookies help us recognise returning players, keep you logged in securely, and measure the effectiveness of our marketing campaigns. You can manage or disable cookies through your browser settings, although doing so may affect certain features of our platform, including saved login credentials or personalised bonus offers.

How We Share Your Information

We do not sell your personal data to third parties. However, we may share your information with carefully selected partners who help us operate our business.

• We share data with payment processors and financial institutions to complete your Platin deposit and Platin withdrawal transactions.
• We share information with identity verification providers to confirm your age and identity in line with our licensing obligations.
• We may share data with regulatory authorities, including the Curaçao Gaming Authority, when legally required.
• We share limited data with marketing and analytics providers to improve our services and deliver relevant promotions.
• We may disclose information to law enforcement agencies where necessary to prevent fraud, money laundering or other criminal activity.

Data Security

We implement industry-standard technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure or destruction. We use encryption technology to secure sensitive information transmitted through our website and our Platin app, and we restrict access to personal data to authorised personnel only. While we take data protection seriously, no method of electronic storage or transmission is completely secure, and we encourage you to use strong, unique passwords for your Platin casino login.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including compliance with legal, accounting and regulatory requirements. Account and transaction records are typically retained for a minimum period required under applicable gaming regulations, even after account closure, to support audits and dispute resolution.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data, and we are committed to respecting these rights.

• You have the right to request access to the personal data we hold about you.
• You have the right to request correction of inaccurate or incomplete information.
• You have the right to request deletion of your data, subject to our legal retention obligations.
• You have the right to withdraw consent for marketing communications at any time.
• You have the right to object to certain types of data processing, including profiling for promotional purposes.

To exercise any of these rights, you can contact our support team, and we will respond in accordance with applicable data protection laws.

Responsible Gambling and Age Restrictions

We only accept players who meet the minimum legal age requirement in their jurisdiction. If we become aware that we have collected personal data from an underage individual, we will take immediate steps to delete that information and close the associated account. We are committed to promoting responsible gambling and provide tools to help you manage your play, including deposit limits and self-exclusion options.

International Data Transfers

As we operate internationally and serve players across multiple markets, your data may be transferred to and processed in countries outside your country of residence. We ensure that any such transfers are carried out with appropriate safeguards in place to protect your personal information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or other factors. We encourage you to review this page periodically. Continued use of our services, including our Platin live casino and sports betting offerings, after any changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy, how we handle your personal data, or wish to exercise any of your rights, please contact our support team via email at support@Platin Casino.com or through our 24/7 live chat available on our website and Platin casino app.